Strategic Concepts

B2B Commerce Capability Maturity Model^SM

eLogic has developed a proprietary Commerce Capability Maturity Model^SM in order to accurately assess the current state of a company's commerce capabilities. Our model provides a way of benchmarking where a company is by measuring several relevant competencies on a five point scale. These measurements are taken at a detailed level, and then summarized to provide an accurate general overview of a company's B2B Commerce maturity. The five-point scale used to describe commerce capability at the enterprise level is shown here.

Aware

Processes and support systems are driven by historically inward facing business processes, data and systems are oriented towards internal users; disconnected or loosely connected to websites.

Reactive

Some commerce processes rely upon web presence; limited customer and channel partner functionality on the web; complex orders leverage standalone tools; data not integrated. High reliance on manual processes/people to function.

Responsive

Early stages of eCommerce adoption. Standalone tools and limited process integration available to customers and channel partners; content and tools are not integrated with incumbent maintenance and productivity shortfalls.

Proactive

High impact process steps leverage best practices; key process and data elements are integrated; customers, channel partners and internal users leverage eCommerce capabilities.

Best Practice

End to End Commerce Processes tightly synchronized. Commerce practices are seamless; internal and external steps are streamlined; trends are positive vs. world class benchmarks. Economic and service advantages yield competitive advantage.

C2M2: the Commerce Capability Maturity ModelSM