C2M2: the Commerce Capability Maturity ModelSM

Competencies

Our Commerce Capability Maturity ModelSM (C2M2) identifies competencies in three important and interrelated areas: process, data, and technology. Within each of these three areas are four common classifications of competencies: Quality, Structure and Design, Policy, and Infrastructure.

Developing measurements across these competencies provides the necessary definition of the gaps between current state and best practices. Full understanding of this information serves as the starting point for developing a plan that targets specific areas of improvements.

Business Process Management Product and Commerce Data Management Leveraging Technology
Quality
  • Formal Business Process Definition
  • Process Impact
  • Process Value-Add
  • Process Outsourcing
  • Process Alignment to Commerce Needs
  • Process Adaptability
  • Data Integrity
  • Data Latency
  • Data Redundancy and Conflict
  • Data Interpretation
  • Data Transparency
  • Demand Driven Data
  • Data/Process Alignment
  • Business Process Fidelity
  • Business Data Fidelity
  • Organizational Coverage
  • Internet Leverage
  • UI Maturity
Structure
and Design
  • Process Design
  • Metrics
  • Process Controls
  • Data Structure
  • Data Design
  • Metrics Data
  • Functional encapsulation and abstraction
  • Integration Methodology
  • Integration Tools
  • Integration Maturity
Policy
  • Process Organizational Support
  • Process Ownership
  • Data Ownership
  • Data Recovery
  • Data Security
  • Application Proliferation
  • Tool/Application Development
  • Application Portability
Infrastructure
  • Leveraging Automation
  • Process for Content Management
  • Process Maintenance
  • Process Training, Communication and Documentation
  • Data Digitization
  • Meta-Data
  • Taxonomies
  • Data Maintenance
  • Data Loading and Migration
  • Taxonomies
  • Meta-Data
  • Application Support
  • Application Documentation
  • Application Scalability
  • Application Upgrades
  • Application Security
 
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