C²M²: the Commerce Capability Maturity Model^SM

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  • Adding Value to B2B Commerce
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Strategic Concepts

• Commerce Capability Maturity Model^SM
  • Overview
  • Competencies
  • Measurement and Analysis
• Adding Value to B2B Commerce
• Commerce Improvement Cycle^SM

Measurement & Analysis

The end result of our competency assessment is a quantifiable measure of commerce maturity. Competencies in all three areas, process, data and technology are measured within the context of a company's product profile. For example, you may achieve fairly high scores for your standardized products, but lower scores on your more complex products, thus highlighting a potentially larger opportunity for complex products.

Similarly, measurements will also reflect how the competencies emerge as a function of your commerce process steps. Our Commerce Opportunity Profile^SM defines the entire range of commerce process steps found in most companies. Using this model, we are able to establish competency measurements that reflect a level of maturity for each product type at each step within the process. For example, you may rate low on Proposal Generation for complex products, but high on Product Configuration for complex products.

Using the results of the Commerce Capability Maturity Model^SM, companies are able to make informed, rational decisions regarding the business segments which offer the greatest opportunity for commerce improvement.