Microsoft
Dynamics® CRM
Customer Relationship Managment Solution
Customer relationships are the backbone of your business but the tools to effectively manage these relationships have, until now, been geared toward large companies. Microsoft Customer Relationship Management offers powerful CRM functionality from the start and makes it easy for you to customize, integrate, and maintain your solution efficiently and affordably. Microsoft Dynamics® CRM is a full suite with marketing, sales and service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships.
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Fuel collaboration
Enable engineering, production, sales and service teams to share customer information and drive new products and services.
Improve order speed
Connect configuration, pricing and production information with customer information to help decrease time-to-quote. Quote delivery schedules and pricing/costs based on real-time data.
Improve order accuracy
Improve product and service delivery and track commitments accurately.
Increase service profitability
Automate service processes such as notifications for equipment maintenance, warranty compliance and upgrade opportunities.
Prompt maintenance
Ensure prompt scheduled and unscheduled maintenance on equipment in the field in order to maintain quality and boost resale value. Offer self-service options that reduce costs and improve customer satisfaction.
Drive constant process improvement
Track effectiveness and profitability of product and service innovations to establish best practices across your sales and service organization.
Enable mobile workforce
Access your customer, sales and product information online/offline. Equip technicians with mobile access to case management, warranties, scheduling and inventory.
Improve vendor management
Track and analyze vendor and contractor performance to streamline contract negotiations and turn vendors into true partners.
Extend existing IT investments
Integrate Microsoft Dynamics® CRM with other critical business applications and existing Microsoft products to maximize the value of your current IT investments.