Lean Orders

THE GOAL

Ensure a correct, seamless flow of knowledge, data and information from the FIRST contact through the entire quote cycle and directly into order fulfillment. Ensure highest productivity tools and fastest execution of accurate orders.

Historical Challenges:

• Customer-facing practices are heavily reliant on static technical literature, stand-alone selection and selling tools and inconsistent practices across product lines and sales channels.
• Disparate CRM and Sales Automation systems rely upon incomplete, redundant data, and provide untrustworthy data/information and reporting.
• Errors and inconsistencies in the front office translate directly to order errors, order changes, rework, excess Inventory and customer warranty claims.
• Order management is a cumbersome process with multiple iterations to collect and validate the final customer order requirements and translate these into supply chain/fulfillment systems. It is time-consuming, error prone and low-productivity for sales and internal operations.
• Software vendors have implemented dead-end solutions that don't fit into an overall lean enterprise solution.

eLogic's Approach:

• Fact-based needs assessment and strategy development.
• Process simplification from Contact to Cash
• Objective evaluation of software technologies
• Implementation of best practices software architecture and applications that meet your LEAN needs now and into the future.